FAQs

Book in advance via our website or The Serenity Bookings App

• All bookings are done via Serenity, our booking software. Bookings can be made via the Serenity app or by logging into your Serenity account on a web browser. Alternatively, you can book directly from our website here

• Anytime there are no instructor-led classes or private / group bookings you can book a KioskPro appointment

  • Bookings for instructor-led classes close 30mins before the beginning of each class

  • Bookings for KioskPro appointments close 15mins before the start of your appointment

  • Bookings for Private / Group appointments close 24 hours before the start of your appointment

It's up to you.

• Your session is 55 minutes in total, so you are welcome to watch one video, or multiple, feel free to stay a little longer for a stretch or some yoga, if there is no one else in the room. 

Choose a space with a KioskPro nearby, grab a long box and take a seat

• The kiosks also offer Mat classes so we keep a kiosk near the Mat space at the back of the room

• You can move the kiosk if it suits you, but please return it to it's original spot after your workout

• Login to your Your Reformer KioskPro account

Connect your headphones via Bluetooth, or use the headphones provided in-studio and connect

• If there is no one else in the room, you are welcome to skip using headphones and adjust the sound from the video on screen

Select a class on screen, grab any accessories needed from under your reformer or around the room, and press play

• With over 800 classes to choose from, use the filters to help you drill down and select something suitable

• Watch along on the screen for instructions

• HIt the pause button at anytime, go at your own pace

If the KioskPro screen isn't working - reset the screen by holding the button on the bottom right of the back of the screen, then select restart. If this doesn’t resolve the issue, or you experience any issues with equipment or facilities, please let us know immediately. Call us 0493 814 284 or reach out to us via the Serenity

You will receive a unique access code via your appointment confirmation email prior to the start of your appointment

• Use this access code to enter the building

  • please close and lock the door when you leave

Lights and heaters are automated, so the room will be at a suitable temperature when you arrive for your appointment

What if someone follows me into the studio?

• We have a strict no tailgating policy. If someone tailgates you, it will lead to the suspension of your membership. If you are having difficulty accessing the building please text or call us at 0493 814 284

Can I access the building without a booking?

• If you access the building without a booking it will lead to a suspension of you membership and a permanent ban. 

You must cancel via our website, Momence app or browser

• Cancelling at least 4 hours prior to class: No cancellation fees, you will retain your class pass, and may use it towards a future class. 

• Cancelling within 4 hours of class: No refund, session is forfeited. You will be charged a $5 cancellation fee

• No shows: No refund, session is forfeited. You will be charged a $10 no-show cancellation fee

Bring a water bottle and a towel. Arrive at 5 minutes early to get set up, and check-in. All equipment is provided. 

Grippy socks and workout towels available for purchase in-studio or in-app

Wear comfortable clothing you can move in easily. Leggings, shorts, or exercise pants and a comfy top is perfect.

We offer a huge variety of beginner classes throughout the week and on weekends. There is a variety of classes for all levels

If you are interested in a private appointment to assess your level and abilities, please email us. 

No shoes in-studio please, unless required.  Grippy socks are available to purchase if required.

Seek professional advice from your doctor or health professional before undertaking any classes.

We will require a letter from your GP before you can attend any classes after the first trimester

Children aged 9 and over are welcome to attend classes, when accompanied by a parent or guardian. 

Check with us first if you can bring younger children. Many of our instructors welcome a child to sit with a quiet activity during class. 

We offer monthly parents and kids classes on Sunday mornings (on-demand) and twice weekly mums and bubs pilates and yoga classes. 

Yes, there are parking spaces available in the Ballan Neighbourhood House carpark and on Steiglitz St.